You can cancel up to 14 days after placing the pre-order if you have not started to download the main part of the pre-order content including pre-loading before release. Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.
When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
How to cancel a pre-order from PlayStation Store When you pre-order a game, your wallet or payment method will be charged. Request a refund. How to find a pre-order release date To find the release date of a pre-order, search for the game on PlayStation Store.
When will I be charged for a PlayStation Store pre-order? You'll be charged when you select Pre-order for a game on PlayStation Store. Was this article helpful? What went wrong? Make sure automatic download is set up If you want your pre-ordered title to download automatically on release date you need to make sure you have correctly set up automatic download.
Check that your pre-order was not cancelled Occasionally a pre-order may be withdrawn. Make sure you have paid for the pre-order We usually debit your wallet for the pre-order around 2 days before the release date of the game and we will email you to let you know if you do not have enough wallet funds and you have auto wallet top up switched off, to give you a chance to top-up.
Make sure that the game has been released where you live Check with the publisher for the local release date. Was this article helpful? What went wrong? To purchase with direct. Sorry you may not access this content.
You have no items added in your cart. To reserve a product marked with the "pre-order" ribbon, simply add it to your shopping cart.
A credit card is required to make a pre-order reservation. Although we will pre-authorize the amount of your pre-ordered item s upon checkout, your credit card will not be charged until your item is ready to ship.
Please make sure your credit card will not expire before your item is expected to ship. In most cases, you can pre-order an item on direct. After placing your order, you will receive an e-mail confirmation containing an order reference number.
Your credit card will be charged for your pre-ordered item once it is ready to ship At the time you place your pre-order reservation, we will pre-authorize your credit card for the estimated total for all items displayed in your cart. A pre-authorization hold is temporary and does not cause your card to be charged. However, the amount of the pre-authorization may count against your credit limit for approximately days, depending on your financial institution.
Credit card pre-authorization is required in order to validate your payment information. If you no longer wish to receive the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, in general 10 days before the currently scheduled release date see 11 below for information on how to cancel.
By not canceling your reservation, you authorize us to charge your credit card for the applicable amount prior to shipping the item.
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